Applicable from May 25, 2018
Privacy Policy in Line with GDPR
Introduction
This privacy policy (“Privacy Policy”) explains how we collect, share, and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services, you agree to Smash N Grill using your personal information as described in this Privacy Policy. The terms “we”, “us” or “our” are each intended as reference to https://www.smashngrills.co.uk. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).

More information

  1. Information we collect from you and why

The personal information that we may collect about you broadly falls into the following categories:

    1. Information that you provide voluntarily

Certain parts of our Services may ask you to provide personal information voluntarily.
For instance:

      • Registration information: When you create an account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create.
      • Transaction information: We collect information relating to your Orders, including payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each Order.
      • Information regarding your marketing preferences: We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
    1. Information that we collect automatically

When you access our Services, we may collect certain information automatically from your device.
For instance:

      • Activity information: We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
      • Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services), including to facilitate interest-based advertising.
    1. Information that we obtain from third party sources.

From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
For instance:

      • Analytics reports and market research surveys: We collect information from our third-party affiliates about the way you respond to and engage with our marketing campaigns so that we can customise our marketing and Services accordingly.
      • We may also receive aggregated information in the form of audience segments from third party sources in order to display targeted advertising on digital properties operated by organisations like Facebook and Google.

Our use of collected information
Examples of how we may use this information include:

    1. Information that you provide voluntarily
      • Registration information

The registration information you provide when you create an account allows us to give you access to the Services and to supply them to you under our Terms. We also use this information to authenticate your access to the Services, to contact you for your views and to notify you of important changes or updates to our Services.

      • Transaction information

Your transaction information (such as the food items you add to your basket) allow us to process your Order and send you an accurate bill. It also helps us and any Restaurant you order with contact you where necessary.
Smash N Grill may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or Order.
Where you pay for your Order with a mobile payment or digital wallet service provider (such as Apple Pay or Pay with Google) we will send you transaction information via confirmation emails or SMS to the email address or phone number registered with that service provider (since this is required by those providers). .
We will also analyse information on completed transactions and successfully delivered Orders on the basis of data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.

      • Information regarding your marketing preferences

Smash N Grill may market to you, where permitted by law, by post, email, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or Services.
If you don’t want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. You may also be able to opt-out of push notifications at a device level (e.g. by way of your iOS settings). If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.

    1. Information that we collect automatically

When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID.

      • Activity Information

We analyse your buying habits and how you interact with our Services so that we can suggest food options from new restaurants we think you would like to try. If you choose to share your geo-location with us, we may use this information to show you content that is local to you; this information will also help smooth the effective and speedy delivery of your Order. We may also provide you with customised content and advertisements based on your previous interactions with our Services and our knowledge of your preferences which we understand from your usage and buying history relating to the Services.
We enable you to access your Order history so that you can easily reorder. We may also collect information about your interaction with our emails and other forms of communication.

      • Cookies and similar technologies

We work with advertising affiliates that serve advertisements on our Services on the websites and services of third parties. Some of those networks use cookies which allow us to display advertisements that are personalised to your interests based upon your internet browsing activity.
Like many websites and online services we use cookies and other technologies to maintain a record of your interaction with our Services. Cookies also help us to manage a range of features and content as well as to store searches and re-present your information at the point of Order.

    1. Information that we obtain from third party sources
      • Analytics reports and market research surveys

We analyse information we collect from our third-party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you Services which are tailored to your interests.

  1. Who we share personal information with

In delivering your food order to you, depending on the circumstances, we may share your personal information with the following entities:

    1. Delivery individual/company so that the food order can process and deliver it to you.
    2. Third parties who undertake various activities to promote and support our Services. This includes offshore customer support agents, website and application support and hosting providers and marketing service providers (OrderSense), eCRM partners like who manage our marketing emails like sendinblue, companies like Mobivate who send you text messages when your order is on its way, delivery companies who deliver your Order if it is not delivered by an inhouse delivery driver, market research companies and payment processing providers which process payment card transactions - any of these third parties might be inside or outside your country of residence.
    3. If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Policy.
    4. Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
    5. Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.
  1. Legal basis for processing personal information

Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.
Our main reason for collecting and using your personal information is to make sure you get your Food Order when you want it. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us”

  1. International data transfers

Our Hosting provider servers could be located outside United Kingdom
Whilst the country our hosting servers are located may have data protection laws that are different to the laws of your country, you can rest assured that we takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy.
Security
We place immense importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measures / industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.
The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorised transactions entered using your name and password.

  1. Data retention

Smash N Grill will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).
If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.
We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

  1. Your data protection rights

Smash N Grill respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which Smash N Grill handles:

    • Smash N Grill provides you with the tools to access, review or update your personal information at any time through your account. If you wish to request deletion of your personal information, you can do so by contacting us using the contact details provided under the “How to contact us”.
    • You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us”.
    • You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
    • Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
    • You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
We encourage you to periodically review this page for the latest information on our privacy practices.

  1. How to contact us

The controller of your personal information is the Smash N Grill and Data processor is OrderSense who looks after our website and app functions.
If you have any questions or concerns about this Privacy Policy, please contact us:

171 Caversham Road,
Reading
RG1 8BB

Telephone: 01183743434
Email: [email protected]